Please be sure to check "Lending Conditions" defined by us.
When lending is impossible due to accident, breakdown and some other situations.
In the unlikely event that the vehicle you reserved will be impossible to lend due to some accidents or failures by customers who use it before you, if there are other empty cars, we will change it to a substitute vehicle.
However, if it is impossible to arrange a substitute vehicle for some reason like during the busy season, we will refund the full amount paid in advance and the contract itself will be canceled.
Because of the characteristic of the camper, we cannot immediately prepare a substitute car so please approve in advance of this circumstance.
Furthermore, when we cannot lend out, we cannot compensate for round-trip travel expenses, transportation expenses, accommodation expenses etc. to the pre-determined lending place. Please acknowledge this in advance for application.
Since we will only respond to survey of empty car information of other rental car companies, we ask for your inquiries to themselves.
- Please take care if you use free mails such as Gmail and Yahoo mails because they may be sorted to the spam mail folder.
- When you send an inquiry, the details entered by you will automatically be sent to your email address. If you do not receive the email, you will not receive an email from our shop, so please set up to receive email from the domain of @ smilecamper.com.
- If you have not received an email from us for more than 3 days, please call us.